Privacy Policy
Last Updated: 5 November 2026
1. Introduction
Everlasting Essentials is a Kenya-based online retail store offering furniture, household essentials, appliances and lifestyle products through our website, https://everlastingessentials.co.ke/.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, store, share and protect personal information when you visit our website, create an account, place an order or communicate with our customer support team.
We handle personal information in accordance with applicable data protection laws in Kenya, including the Data Protection Act, 2019.
2. Personal Information We Collect
Depending on how you interact with our website, we may collect the following categories of information:
Contact and Delivery Information:
Full name.
Telephone number.
Email address.
Delivery address.
Town, city and other delivery details.
Order and Transaction Information:
Products purchased.
Order numbers and transaction references.
Billing and delivery information.
Payment confirmation and transaction status.
Payment card or mobile payment credentials are handled through the relevant payment service providers where applicable.
Technical and Website Usage Information:
Internet Protocol (IP) address.
Browser and device information.
Website usage and browsing activity.
Cookie identifiers and related technical information.
This information helps us operate, secure and improve our website.
3. How We Use Your Personal Information
We collect and use personal information for legitimate business and operational purposes, including:
Receiving, verifying and processing customer orders.
Preparing, packaging and arranging delivery of purchased products.
Sending order confirmations and dispatch notifications.
Communicating with customers through SMS, WhatsApp or email.
Providing customer support and responding to enquiries.
Processing payments and maintaining transaction records.
Managing customer accounts and purchase histories.
Improving website functionality, security and shopping experience.
Detecting and preventing fraudulent transactions.
Meeting applicable tax, accounting and legal obligations.
Where required, we obtain appropriate consent or rely on another lawful basis for processing personal information.
4. Cookies, Analytics and Website Technologies
Our website may use cookies and similar technologies to improve functionality, remember customer preferences, maintain shopping cart sessions and understand website usage.
We may also use third-party analytics and advertising technologies, including Google services, where configured on our website.
These technologies may collect technical information about website visits, browsing activity and interactions with our pages.
You can manage cookie preferences through available website controls and your browser settings. Disabling certain cookies may affect some website functionality.
Where required by applicable law, we will obtain consent before using technologies that require it.
5. Sharing Personal Information with Third Parties
Everlasting Essentials does not sell customers’ personal information to third parties.
We may share necessary information with trusted service providers where required to operate our business and fulfil customer orders.
These may include:
Delivery and Courier Partners: Customer names, telephone numbers and delivery addresses may be shared to arrange and complete deliveries.
Payment Service Providers: Relevant transaction information may be processed by payment providers to facilitate and verify payments.
Website and Hosting Providers: Technical information may be processed by providers supporting website hosting, maintenance and security.
Analytics and Advertising Services: Where enabled, relevant technical and website interaction information may be processed by analytics and advertising providers to measure website performance and advertising effectiveness.
Legal and Regulatory Authorities: We may disclose information where required by applicable law or a lawful request from an authorised authority.
Third-party service providers are expected to handle information responsibly and in accordance with applicable data protection requirements.
6. Data Storage and Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer support, accounting, legal compliance and dispute resolution.
The retention period may vary depending on the type of information and applicable legal requirements.
When personal information is no longer required, we take appropriate steps to securely delete, anonymise or otherwise dispose of it, subject to applicable legal retention obligations.
7. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss or destruction.
Our security measures may include:
Website security and access controls.
Secure HTTPS connections.
Appropriate administrative safeguards.
Restricted access to customer information.
Security measures provided by our hosting and payment service providers.
Although we take reasonable precautions, no internet-based system can be guaranteed to be completely secure.
8. Your Data Protection Rights
Under applicable Kenyan data protection laws, you may have the right to:
Request access to your personal information.
Request correction of inaccurate or incomplete information.
Request deletion of personal information where legally applicable.
Object to certain forms of personal data processing.
Request restriction of processing where applicable.
Withdraw consent where processing is based on consent.
Request information about how your personal information is being used.
To exercise these rights, contact our customer support team using the details provided below.
We may need to verify your identity before processing certain requests.
9. Third-Party Websites and Services
Our website may contain links to external websites, payment providers or other third-party services.
These external services