Terms & Conditions
Last Updated: 5 November 2026
Everlasting Essentials is a Kenya-based online retail store offering household, furniture and everyday products. Customers can browse and purchase products directly through our website, with orders delivered to their preferred locations across Kenya.
These Terms & Conditions govern your access to and use of everlastingessentials.co.ke and any purchases made through our website.
1. General Agreement & Website Use
By accessing, browsing or placing an order on everlastingessentials.co.ke, you agree to these Terms & Conditions.
Eligibility: You must be at least 18 years old to place an order independently. Customers below 18 may use the website and make purchases under the supervision of a parent or legal guardian.
Website Information: We make reasonable efforts to ensure that product descriptions, specifications, images and prices are accurate and up to date. Minor variations in product colour, appearance or packaging may occur due to screen settings, lighting conditions or manufacturer updates.
Product Availability: All products are subject to availability. Product listings do not guarantee that an item will remain in stock at the time an order is placed.
2. Orders, Pricing & Payment
Placing an Order: When you submit an order through our website, you are making an offer to purchase the selected products under these Terms & Conditions.
Order Confirmation: Orders are subject to verification and acceptance by Everlasting Essentials. We may contact customers to confirm delivery details, product availability or payment arrangements.
Order Cancellation: We reserve the right to decline or cancel an order where a product is unavailable, a pricing or listing error has occurred, payment cannot be verified or circumstances prevent fulfilment. Where payment has already been received for an order we cannot fulfil, an appropriate refund will be arranged.
Pricing Currency: All product prices displayed on our website are in Kenya Shillings (KES), unless expressly stated otherwise.
Payment Methods: Available payment methods are displayed during checkout and may include M-Pesa and other supported payment options, including cash or card on delivery where available.
Payment Information: Applicable product prices, shipping charges and order totals are displayed before customers complete their purchases.
3. Shipping & Delivery
Orders are processed and delivered in accordance with our Shipping & Delivery Policy.
Order Processing: Orders are generally processed within 1 business day, Monday to Saturday. Orders placed before 5:00 PM EAT begin processing on the same business day, subject to order verification and product availability.
Estimated Delivery Times:
Nairobi and Kiambu County, including Ruiru: Same-day or next-business-day delivery, depending on the delivery location and order arrangements.
Other major towns and regions across Kenya: Approximately 1–5 business days after dispatch.
Shipping Charges: Applicable delivery fees are calculated based on the delivery location, product dimensions and applicable delivery arrangements. Charges are displayed before checkout is completed.
Delivery Delays: Delivery estimates may vary due to courier availability, weather, public holidays and other unforeseen circumstances.
For further information, customers should consult our Shipping & Delivery Policy.
4. Returns, Exchanges & Refunds
We aim to resolve product-related concerns fairly and transparently.
Returns, exchanges, replacements and refunds are handled in accordance with our Returns, Refunds & Exchange Policy.
Customers should contact our support team within 7 days of delivery when requesting assistance with damaged, defective, incorrect or otherwise eligible products.
Eligible resolutions may include:
Product exchanges.
Replacement of defective or incorrectly supplied items.
Store credit where agreed.
Refunds where approved or required under applicable consumer protection laws.
Nothing in these Terms & Conditions excludes or limits any consumer rights provided under the laws of Kenya.
5. Intellectual Property
Unless otherwise stated, website content, branding, logos, product descriptions, graphics and design elements created or owned by Everlasting Essentials are protected by applicable intellectual property laws.
Unauthorised reproduction, distribution or commercial use of such material is prohibited without prior written permission from the relevant rights holder.
Product images, trademarks and materials belonging to manufacturers or other third parties remain the property of their respective owners.
6. Customer Responsibilities
Customers are responsible for providing accurate contact information, delivery addresses and other details required to process and fulfil orders.
Customers should ensure that their telephone numbers and email addresses remain reachable so that our team can communicate important order and delivery updates.
7. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the Republic of Kenya.
We encourage customers to contact our support team first so that any complaints or disputes can be addressed promptly and fairly.
Where a dispute cannot be resolved directly, the matter may be referred to the appropriate dispute resolution bodies or courts in Kenya.
Nothing in this section limits any statutory consumer rights.
8. Changes to These Terms
Everlasting Essentials may update these Terms & Conditions from time to time to reflect changes in business operations, website functionality or applicable legal requirements.
Updated terms will be published on this page with a revised effective or last-updated date.
9. Contact Information
For questions, complaints or assistance regarding these Terms & Conditions, contact:
Business Name: Everlasting Essentials
Website: https://everlastingessentials.co.ke/
Customer Support & WhatsApp: +254705480747
Email: support@everlastingessentials.co.ke
Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM EAT.
Administrative Office: Off Thika Superhighway, Ruiru, Kiambu County, Kenya.
Postal Address: P.O. Box 00232.
By using our website or placing an order, you acknowledge that you have read and understood these Terms & Conditions.