Warranty Policy
Last Updated: 5 November 2026
Everlasting Essentials is a Kenya-based online retail store offering furniture, household essentials, appliances and lifestyle products. We aim to provide quality products and reliable customer support.
This Warranty Policy explains the warranty coverage available for eligible products purchased through https://everlastingessentials.co.ke/.
1. Warranty Coverage
Warranty coverage depends on the specific product purchased and the warranty arrangement applicable to that product.
Selected products may be covered by:
Manufacturer Warranty: Certain products carry a manufacturer’s warranty covering specified manufacturing or functional defects. Coverage, duration and conditions are determined by the manufacturer’s warranty terms.
Store Testing Guarantee: Where expressly stated on a product listing or purchase documentation, selected products may carry a store testing guarantee covering specified functional defects.
Furniture and Household Products: Where applicable, manufacturing or structural defects identified after delivery will be assessed and handled in accordance with the product’s applicable warranty terms and consumer protection requirements.
Customers should check the individual product listing, invoice or accompanying warranty documentation for the applicable warranty period and coverage.
2. Warranty Coverage Conditions
Depending on the product and its applicable warranty terms, covered defects may include:
Manufacturing or factory assembly defects.
Structural defects affecting the normal use of a product.
Electrical or functional failures under normal operating conditions.
Defective components present at the time of purchase.
All warranty claims are subject to assessment and verification.
3. What Is Not Covered
Unless otherwise required by applicable law or expressly covered by the product warranty, warranty coverage generally does not include:
Normal wear and tear resulting from ordinary use.
Cosmetic damage that does not affect functionality and occurs after delivery.
Damage caused by misuse, negligence or improper handling.
Damage resulting from unauthorised repairs, modifications or tampering.
Damage caused by improper installation or use contrary to manufacturer instructions.
Electrical damage caused by power surges or fluctuations.
Water damage to products not designed or certified for water exposure.
Nothing in these exclusions limits any consumer rights provided under applicable Kenyan law.
4. Dead-on-Arrival (DOA) and Defective Products
Customers who receive products that are damaged, defective or non-functional should notify our support team as soon as possible, preferably within 7 days of delivery.
Please provide photographs or videos showing the issue, together with your order details.
Our team will assess the reported issue and communicate the appropriate resolution, which may include repair, replacement, exchange or refund, depending on the circumstances, applicable warranty terms and consumer protection requirements.
5. How to Make a Warranty Claim
To request warranty assistance:
Step 1 – Contact Support: Reach our customer support team through WhatsApp or email.
Step 2 – Provide Documentation: Submit your order number, purchase receipt or invoice and a clear description of the problem.
Step 3 – Provide Evidence: Where applicable, provide photographs or videos demonstrating the reported defect.
Step 4 – Assessment: Our team will review the claim and advise whether inspection, return or further technical assessment is required.
Step 5 – Resolution: Following verification, we will communicate the available warranty resolution in accordance with the applicable product warranty and consumer protection requirements.
Where a manufacturer warranty applies, customers may be guided through the relevant manufacturer warranty process.
6. Warranty Support and Contact Information
For warranty claims, product enquiries or technical assistance, contact:
Business Name: Everlasting Essentials
Customer Support & WhatsApp: +254705480747
Email: support@everlastingessentials.co.ke
Operating Hours: Monday – Saturday, 8:00 AM – 7:00 PM EAT.
Administrative Office: Off Thika Superhighway, Ruiru, Kiambu County, Kenya.
Postal Address: P.O. Box 00232.
Website: https://everlastingessentials.co.ke/
Everlasting Essentials is committed to addressing genuine product defects and warranty concerns fairly and transparently.
This policy does not exclude or restrict any rights customers may have under applicable consumer protection laws in Kenya.